Shipping & Cancellation Policy

Which locations do you deliver to?

We deliver all over Pakistan.

What are your delivery times?

For Rawalpindi, Lahore, Islamabad, Faisalabad, Sheikhupura, and Kasur, delivery will be made within 24 hours after order confirmation. For all other locations, delivery typically takes 2–3 business days after order confirmation.

How long would it take for me to receive my order?

We make every effort to deliver your order within 2–3 business days.

Please note that iSelect by Airlink is not liable for shipping delays caused by circumstances such as the recipient being unavailable or uncontactable, incorrect delivery addresses, weather conditions, or other unforeseen events. We will do our best to notify customers of any delay and provide an estimated delivery date whenever possible.

Is it necessary for me to provide identification when I receive the package?

Yes. The authorized recipient will be required to sign the delivery document upon receiving the package and provide their ID card details for verification.

What should I do when I receive my delivery?

All iSelect by Airlink packages are securely sealed before shipment. Upon delivery, please inspect the external condition of the package for any signs of damage or tampering.

If you have concerns about the condition of the shipment, please do not sign or accept the package. Instead, return it to the courier, and we will arrange a replacement within a few days.

If you discover that the product is damaged, tampered with, or any item is missing after opening the package, please contact iSelect by Airlink Customer Service at +92 3 111 555 142 within 24 hours of receiving your shipment.

Can I modify my delivery address?

Once an order has been placed, the delivery address cannot be changed. You will need to cancel the existing order and place a new order using the correct address. Any payments already made will be refunded according to our refund policy.

How can I cancel my order?

You may cancel your order when you receive the order confirmation call from our customer service representative.

What if my order is already being shipped or has already been shipped?

Please contact our customer care team, and they will assist you with your cancellation request.

Cancellation for Online Payments

If you wish to cancel your order after it has been shipped, please contact iSelect by Airlink Customer Care to submit your cancellation request.

Once your cancellation has been approved, the payment will be refunded to your debit card, credit card, or internet banking account (depending on your original payment method), in accordance with the merchant's refund policy. Refunds generally take 15–20 working days to appear in your account.

Please Note

  • Cancellation requests should not be submitted via email.
  • Cancellation requests are subject to approval.
  • Our customer service representatives may contact you to discuss your cancellation or any required order adjustments.
  • For assistance, please call +92 3 111 555 142.
  • Customers are fully responsible for incorrectly submitted cancellation requests.

What can I do if the package was delivered to the wrong person?

Please contact our delivery partner or iSelect by Airlink Customer Service immediately for assistance.

Who is your delivery partner?

We partner with Leopards Courier for nationwide deliveries.

How can I track my order or contact the courier?

You can track your order through the iSelect by Airlink website or directly on the Leopards Courier website using your tracking number.

Leopards Tracking:
http://leopardscourier.com/pk/tracking/

Contact information for our delivery partner is also available on their official website.